Terms of Use


    Welcome to Decogal


    Decogal is a dedicated platform connecting homeowners with professionals in the home decor industry, specifically focused on wall art design. These Terms of Use outline the agreement between you and Decogal, and dictate your access to and use of the products and services available through our website and applications (collectively referred to as the "Site," "Decogal," or "Decogal Platform").


    This agreement contains important provisions regarding your responsibilities related to your content, our limitations of liability, and your commitment to resolve disputes through individual arbitration while waiving the right to participate in any class action. By accessing Decogal, you agree to comply with these terms. Decogal may provide translations of these Terms into other languages for your convenience. However, the English version will regulate your relationship with Decogal. In the event of any inconsistencies, the English version shall prevail.


    Using Decogal:

    • Registration: Access to certain features of the Decogal platform requires you to register. By registering, you agree to provide accurate and up-to-date information. We will handle your personal information according to our privacy policy. Registration may also involve using a third-party service (e.g., Facebook), allowing us to access and utilize your information as described in our privacy policy. If you suspect that your account has been compromised, please contact Decogal customer support immediately.

    • Privacy Policy: You may access our privacy policy at any time. By using the Decogal platform, you accept the terms outlined in our privacy policy, regardless of whether you are a registered user.

    • Professional Profiles: As a home decor professional, you have the option to create a Professional Profile. By doing so, you grant us the right to include your profile in our directory, enabling connections with potential clients on the Decogal platform. Your profile will be subject to our professional profile policy.

    • Termination: Decogal reserves the right, at its discretion, to suspend or terminate your access to the site or services at any time and for any reason, without prior notice or liability. We may also terminate your account if you violate any Decogal policies. Certain provisions will remain effective even after termination.


    Acceptable Use


    As part of Decogal’s Terms of Use, you agree not to engage in any actions that:

    • Damage or tarnish Decogal's reputation or public image.

    • Promote illegal activities or content.

    • Infringe upon our or any third party’s intellectual property rights.

    • Misrepresent any affiliation with Decogal.

    • Violate applicable laws, regulations, or encourage unlawful behavior.

    • Include libelous, abusive, or obscene content.

    • Share confidential information without proper authorization.

    • Restrict or inhibit other users from using the Decogal platform.

    • Alter, reverse-engineer, or modify any part of the Decogal platform.

    • Remove any proprietary notices from our platform.

    • Exploit the Decogal platform for commercial gain without express permission.

    • Use automated tools to scrape or index our content.

    • Conceal the origin of any content submitted to the platform.

    • Collect personal information from other users without their consent.


    Return and Exchange Policy


    Decogal accepts returns or exchanges of items that meet standard specifications within 15 days of receiving your order. Please note that customized items, including those made with specific dimensions or fabrics, are not eligible for return, as they are tailored specifically for you.


    To qualify for a return, items must be in new condition, unaltered, and free from any customer-induced damage. All accessories must be returned in their original packaging. If an item has a defect, it may be repaired, returned, or exchanged, provided that the defect is not due to misuse or failure to follow care instructions. Additionally, items must include the original receipt.


    Damaged or Defective Items:


    If you receive an item that is damaged or has a defect, you must request a refund or exchange within 24 hours of receiving the product. After this period, returns will not be accepted for damaged or defective items.


    To initiate a return or exchange for a damaged or defective item, please follow these steps:

    • Take two pictures: One of the full product and one that clearly shows the damaged area. Alternatively, you may send a video showing the full product and the damaged part.

    • Contact our Customer Support: Send the pictures or video to our customer support team. You can reach us via customersupport@decogal.net.


    Once your return is received and inspected, you will receive an email notification confirming that we have received your returned item. We will also inform you whether your refund or exchange has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 business days.